See FAQs about Order, Returns, Delivery, Product & Payment
Please contact Customer Services if necessary.
Returned items must be unworn, unchanged, unwashed, in their original undamaged packaging with their original labels. Any items returned incomplete, damaged, worn or dirty will not be accepted. To process your return, please return free items if the promotional offer doesn’t apply to your order total after your return.
We recommend you keep proof of postage.
• Credit note: valid for six months on the online shop from the date of emission, it is divisible and non-refundable.
• Refund: refunds are made to the bank account used to pay for the order.
In the event of an order placed using a promo code with a discount based on purchasing a specific number of items, the return of one or more items may terminate the discount should the necessary number of items for the discount fail to be reached. The refund will reflect the voided discount.
However, you cannot request both an exchange and refund. A credit note would be sent for the remaining item/s. You have 30 days from receipt in shop to return your item/s.
• If you’re a “Favourite” and you proceed to an exchange of an item, the amount of “Favours” earned thanks to this item will be withdrawn, and the amount of “Favours” earned thanks to the new item will be credited.
• If the item ordered thanks to your collected “Favours” is not available, the used “Favours” will be credited back to your account.
It takes up to 30 days to process but we try to handle your request with 72 hours of receiving the return at the warehouse (outside promotional periods).
Please keep your proof of postage.
Any cancellation of an order must be notified by completing the cancellation slip available in the Customer account, section “My orders”, to be returned by e-mail to email@example.com
After having notified Brabblyof the cancellation, you must return the products concerned within 14 days maximum as from this notification, accompanied by the return slip (to be completed online and printed by going to the Customer Account, section “My orders”)
None of the products returned, whether under the right of cancellation or the “satisfied or money back” guarantee, must have been used, damaged, dirtied or washed by the Customer. They must be returned whole, with their bag and/or label, in suitable wrapping and accompanied with the return slip (to be completed online and printed by going to the Customer Account, section “My orders”). Reimbursements for products under the right of withdrawal must be requested within fourteen (14) calendar days from the date of notification of withdrawal or deferred until the day on which the Products are received by Brabbly.
Any orders placed over the weekend are processed on Monday.
US deliveries take between 3 and 5 working days after shipment (Monday to Saturday, bank holidays excluded).
Overseas deliveries take between 10 and 15 working days after shipment (Monday to Saturday, bank holidays excluded).
A signature is required upon delivery.
Please contact Customer Services with your order number and tracking number to launch an investigation with the courier.
Please contact Customer Services to check availability in our stores.
The size guide also appears at the bottom of the page in the “ADVICE” section.
• “CHOOSE MY BRA“.
Please view “CARE GUIDE” at the bottom of the “ADVICE” section for further information.
We will do an initial check with our Quality Service and contact you about how to proceed.
At no point do we have access to your bank details and they are not saved on our website.
You can save your credit card/s and use them for your next order simply by entering your cryptogram.
You can also pay by Paypal. The secure payment method enables you to pay online without entering your card number. All you need is an email address and your Paypal password.
You can check your credit note balance on our online shop on the page “MY ACCOUNT“.
Credit notes issued in our physical shops are only valid in our physical shops./su_spoiler]
If the credit amount is more than your order total, your credit note balance will appear.
If the credit amount is less than your order total, you must complete the purchase using another payment method.
Note: our credit notes are valid for 6 months and are divisible.
"MY ACCOUNT" enables you to update your personal information, view your orders, track deliveries, print invoices and complete your returns slips and online withdrawal.
Click “First Time?” and enter your email address in the “Email” field.
Click “SIGN UP”, complete the form and click “REGISTER”.
A valid password must have a minimum of 8 characters.
You’ll receive an email confirmation when you create your account. Your user information is required to identify you and place orders securely on our online shop.
Click “Have We Met Before?”, enter your email address and password.
Click “LOG IN” to enter your account.
You’ll stay logged on if you don’t log off from your session.t
• Change your email address
• Change your password
• Update your personal information
Go to “Address book” to change your delivery or invoice address/es by selecting the address and clicking “Change”.
If you can’t remember the password, click “Forgotten your password?” then enter your email address to instantly receive an email with a link to reset your password.
Please check your spam folder if you don’t receive the email.
If that doesn’t work, please contact Customer Services.
To change your password, click “Personal information” whilst logged onto your account then “CHANGE MY PASSWORD” and enter your old and new password in the appropriate fields.
If that doesn’t work, please contact Customer services.
Log into your account to add an item to your wishlist. Visit the product page, select the size you want and click “Add to my wishlist” .
To view your entire wishlist, click “Wishlist” in “MY ACCOUNT“.
• Just click on the icon to share it on Facebook
• to send it to a friend, just click on the icon
If you decide to email your wishlist you will have to complete all the fields in the form that appears and click “SEND”.
You can even print your wishlist by clicking “Print my wishlist”.
You can add items individually if you click “BUY!”” under the item you want.
You won’t be able to add the item to your basket if it’s out of stock.
You can change the size and number of items in your wishlist.
Don’t forget to press “SEND” to send your subscription.
If you don’t have an account, click on “NEWSLETTER” at the bottom of the page, complete the “Email” field and click “OK”.
Don’t forget to press “SEND” to send your subscription.
If you don’t have an account, click on “Click here to unsubscribe from our newsletters” at the bottom of our newsletters.
You can also contact Customer Services to unsubscribe.