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Returns & Exchanges Policy

At Brabbly, our mission is to help women be proud of their bodies through fitting, comfortable, fitting and stylish bras.

Due to the nature of the products we sell, we only accept returns in the event of a fault.

Our exceptional quality products and customer service commitments mean the need for you to return something to us is extremely rare. In fact, faults have been found in less than 0.001% of products that leave our warehouse.

We’re really proud of our quality control procedures, exceptionally high standards and attention to detail. Our strong customer-supplier relationships are built on trust, and it’s easy to see how our customers have come to know and trust the faultless products we deliver every time.

Here to Help

We’re happy to help with any size or color queries you might have prior to placing your order.

We want you to get the right items that you’ll be comfortable and proud to wear. Therefore, we are happy to offer  advice and discuss ranges and product options.

We’re confident you’ll find the right items that suit your body and your specific needs.

Returning an Item

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the rare circumstance that you wish to request a return for an item, please follow the below guidance:

In accordance with your cancellation rights and returns and refunds, you must make a claim for damages or shortages in writing to Brabbly within 24 hours of receipt.

Gift cards are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We cannot accept returns if:

• Items with obvious signs of use
• Merchandise was shipped in perfect condition and in accordance with your instructions.
• Styles have been discontinued.
• Merchandise is soiled or otherwise unsaleable.
• Merchandise is not in original unbroken packaging as shipped.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Damaged parcels must be signed for as ‘damaged’.

No returns may be made without prior written authorization.

 

Delivery Issues

In the unlikely event of an order going missing in transit, we will require to be notified of this in writing with the following details.

We will then contact the delivery company on your behalf and follow their guidance and procedures in order to resolve the issue.

We would need a full resolution from the delivery company before any order replacement orders or refunds are issued.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@brabbly.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at {email} for questions related to refunds and returns.

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